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FREQUENTLY
ASKED QUESTIONS
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| Do
you ship orthers worldwide?? If
so, how long does it take to arrive?? |
Yes,
we do ship orders anywhere in
the world!! We usually take between
3-5 working days (normally
we don't work on weekends) to
write down the order, select articles
from our warehouse and packing
the stuff. It depends on the amount
of orders we have in that moment
or if we're on tour, but sometimes
it might take less time or others
might take a couple of days longer.
After
we have shipped your order, you'll
get an email notification with
a tracking number and then it
depends on the postal service.
Normally it takes like a week
or less within Europe and between
7-14 days for the rest of the
world. We can't control that,
you know how unpredictable the
postal service is, haha!! |
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| Is
it safe to order CD's without
cases?? I've never seen any mailorder
doing this... |
Yes,
it's totally safe to order CD's
without cases, in fact, 90% of
the trades we do with other labels
around the world, are being done
this way, also also 90% of the
orders placed by our customers
during so many years, are being
done this way and we have never
received any complain about it.
This
is definitely a great way to save
in postage. Of course, digipacks
and special releases can't be
mailed without case.
You
don't have to worry. Both booklets,
traycard & discs are being
packed carefully in optiman conditions.
In
any case, since it's an option,
you always decide wether if you
want your CD's with or without
cases. Postage for both options
is displayed at the bottom of
your order in the shopping cart. |
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| Why
most of the CD's somes without
shrink-wrapping and sometimes,
some CD's have very light scratches
on the bottom side?? Are they
second hand CD's or what?? |
No,
the fact that some of the CD's
don't have shrink-wrapping doesn't
mean they're used. In fact, the
very own XTREEM
MUSIC releases are ordered
this way to the pressing plant.
Let's say that 70% of our own
productions comes like this.
XTREEM
MUSIC is an underroung
label & mailorder, and as
such, 90% of the CD's we get,
comes through trades with other
labels around the world and they're
being mailed without plastic cases
to save loads of money in postageand
this way we can offer competitive
prices (just imagine that in 1
kilo fits 9 CD's with cases and
30 without cases).
Some
labels send their CD's with slight
scratches, even with finger prints...
we give them instructions to avoid
this, but even with this, not
al labels are very professional
about this, so we try to make
the most strict quality control
as possible. We even reject some
of the CD's back to their original
labels. We've been quite picky
about this since early 2008. It's
possible that sometimes we accept
CD's with very small & light
scratches that in no way affect
the sound of the CD, cos they're
on the plastic side of the disc,
not in the upper side, which is
where the music is stored. |
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| Why
on the new webshop, when choosing
PAYPAL payment, I get charged
an extra fee that before it wasn't
applied?? |
PAYPAL
is, in every effect, a financial
entity (like a bank) and we all
know that banks aren't eactly
charity organizations. They take
profit from everything that moves
and of course, every PAYPAL transaction
has a fee applied on it.
During
some years, due to the fact that
the volume of orders paid with
PAYPAL wasn't considerable, we
were taking care of that fee,
but due to the fact that today
a big percentage of the orders
we receive is being paid with
PAYPAL and also adding the fucking
world-crisis and the ever-decreasing
music sales, we finally had to
take the hard decision to make
this PAYPAL feee to be charged
on at the customer's expense,
because this one, being distributed
in so many orders, isn't such
a big amount, while to us, during
one year, it was meaning a loss
between 1.000 & 2.000 euros.
Quite a lot for an underground
label like us.
We
hope you'll understand that this
fee, in no way is going to our
pockets, but to PAYPAL. In any
case, you always have the Bank
transfer option in case you don't
wish to get charged any extra
fee, at least from our side. |
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| I
see that postage rates aren't
the cheapest around... |
Well,
we're afraid to say that the fucking
spanish postal rates are a bit
over the standard prices. However,
you must keep in mind that ALL
orders are shipped REGISTERED.
Some label offer unregistered
shipping, but that's not an option
for us.
Our
shippings are ALWAYS registered
and our customers always receive
a confirmation email with a tracking
code which can be used to know
the state of the package in every
moment. |
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| Do
you accept exchanges in case I
don't like a CD?? |
| Whaaat??
NO, we do NOT accept exchanges!
We will not accept returns because
you didn't like what you ordered,
that’s why we try to provide
detailed & accurate descriptions
of the items on our catalogue.
We hope you understand it would
be crazy otherwise. |
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